Privacy Policy
At The Pilates Collective Surrey we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy has been provided by our legal resource team and reviewed and approved by their solicitors.
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our website, attend the Studio or our off-site classes in Chobham and Sunningdale.
We update this Policy from time to time, so please review it regularly.
Information we collect via our website.
In running and maintaining our website we may collect and process the following data about you:
-
Information about your use of our site, including details of your visits, such as pages viewed and resources you access. Such information includes traffic data, location data and other communication data.
-
Information provided voluntarily by you. For example, when you register for information or make a purchase.
-
Information that you provide when you communicate with us by any means.
What data do we collect?
In order to ensure the best possible levels of service, we collect certain information. This includes:
-
Your Name.
-
Your Address.
-
Your Payment Details (please note we do not retain this information as all transactions are done via a secure connection with an established payment provider).
-
Your Email Address.
-
Your Telephone Number.
-
Your health information given to us in relation to doing physical activity.
How do we use your data?
We will primarily use your data to:
-
To personalise your experience at The Pilates Collective Surrey and keep you safe in our classes.
-
Contact you if there is any information or a query regarding the service we are providing.
-
Contact you in relation to products or services.
-
Help with any customer queries.
Disclosing your information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
-
If we sell any or all of the business.
-
Where we are legally required by law to disclose your personal information.
-
To further fraud protection and reduce the risk of fraud.
Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their Privacy Policy before sending them any personal data.
How can I edit or delete my data?
If you wish to edit your personal details you can do this by logging into your account and making the necessary changes. You can request to be removed from the The Pilates Collective Surrey database at any time by emailing info@thepilatescollectivesurrey.co.uk from the email address which we hold for you on our database.
Wix Website and Arketa Booking System.
The Pilates Collective Surrey hosts our website on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We use Arketa (Sutra Fitness, Inc.) for their booking system and marketing suite. Arketa complies with UK and EU GDPR for its users, operating under a unified standard data-processing model. They collect registration and billing details, fitness activity (bookings), and communications. Data is secured, processed, and governed globally by standardized privacy safeguards and standard contractual clauses.