Please read carefully the Terms and Conditions outlined below for our Classes, 1:1 Sessions and Pricing Options. The Pilates Collective Surrey reserves the right to amend and update these terms and conditions, so we recommend revisiting them from time to time.

​

All Classes

• Classes run throughout the year apart from a two-week break over the Christmas and New Year Period. For 2026/2027 this will be between Monday 21 December 2026 and Friday 1 January 2027. Classes will resume on Monday 4 January 2027.

• Please arrive promptly for class. Latecomers will not be admitted after 5 past the hour. This is for everyone's safety and in consideration to the teacher and other class members.

• Phones must be on silent. Phone use is not allowed during class. 

• Foundation Classes are Mixed Ability and suitable for Beginners.

• Flow Classes are Intermediate level and not suitable for Beginners.

• Our Group Classes are not suitable for pregnancy.

• For Reformer Classes, you must wear grippy socks for hygiene and safety purposes. We also request you do not wear leggings/shorts/tops with zips on the back as they can damage the equipment.

• Reformer Classes require a minimum of 2 people to go ahead. You will be notified ahead of time if a Class you have booked is not running.

• Chobham Classes are held at the Chobham Community Centre - MacMahon Close, Chobham, Surrey, GU24 8NG.

• Sunningdale Classes are held the Sunningdale Heath Golf Club – Cross Rd, Sunningdale, Ascot SL5 9RX. You do not need to be a Member of the Club to join the Classes.

• Online Classes are via Zoom. A link will be provided in advance via email.

 

1:1 Sessions

• 1:1 Sessions will run throughout the year. Clients will be notified of Teacher holidays in writing ahead of time. Where possible all scheduled Sessions will be covered by another Teacher. Should you not wish to go ahead you have the right to cancel (subject to our Cancellation Policy below).

• Please note Packages and Memberships will not be adjusted to allow for Teacher holidays or absences. 

 

Changes to the Schedule

• The Pilates Collective Surrey reserves the right to alter the schedule or cancel Classes. Advance notification will be given whenever possible.

 

Pricing Options

All payments must be made at the time of purchase or booking.

​

Packages Chobham Matwork Classes, Reformer and 1:1 Sessions

• Packages have a fixed validity date, and credits must be used within this timeframe. The Package validity starts on the day of purchase. It is the client’s responsibility to book in advance to ensure use of the credits within the validity period.  Any credits not used before the Package expires will be forfeited.

• Packages cannot be paused, transferred or extended. They are only for use of one person.

 

Package validities are displayed on the Pricing page on the website and at time of purchase. They are also listed below:

• Matwork Class Package – 10 Credits valid for 120 days

• Reformer Class Package – 10 Credits valid for 120 days

• 1:1 Session Package (4 Credits) – 4 Credits valid for 60 days

• 1:1 Session Package (10 Credits) – 10 Credits valid for 120 days

• Please note that purchasing a Package does not guarantee a specific Class or 1:1 Sessions. Classes and 1:1 Sessions are not guaranteed until you make a booking. Bookings are subject to availability.

• The Pilates Collective Surrey reserves the right to change the validity of Packages. This will not affect existing Packages, only those purchased after the change. Fair warning will be given to clients in writing.

 

Memberships for Chobham Matwork Classes, Reformer and 1:1 Sessions

• Memberships are run on an autorenewal and auto-payment basis.  They are run on monthly, 6-monthly and 12-monthly terms. When signing up to a Membership, the initial payment is taken immediately, subsequent payments are taken on the same date, dependent on the Membership Terms. i.e. Monthly is the same date each month, a 6-Month Membership renews on the same date, every 6 months and a 12-Month Membership renews on the same date every 12 months.

• For all Memberships, unused credits roll over, as long as the Membership is active. Once a Membership is cancelled you have until the end of the Membership term to use your credits. Any unused credits at the end of the Membership term are forfeited.

• If you have run out of credits and wish to renew your Membership sooner, please get in touch at info@thepilatescollectivesurrey.co.uk and we’ll advise you or your options.

• Memberships can be cancelled at any time via your Account Settings. However, please note they will run for the remainder of the Membership term.

• Memberships cannot be paused, transferred or extended. They are only for use of one person.

 

Membership details are displayed on the Pricing page on the website and at time of purchase. They are also listed below:

• Monthly Matwork Membership (4 Credits) – 4 credits a month to use at Chobham Matwork Classes

• Monthly Matwork Membership (8 Credits) – 8 credits a month to use at Chobham Matwork Classes

• Monthly Reformer Membership (4 Credits) – 4 credits a month to use at The Studio Reformer Classes

• Monthly Reformer Membership (8 Credits) – 8 credits a month to use at The Studio Reformer Classes

• 1:1 Session 6 Month Membership (25 Credits) – 25 Credits to use over the course of 6 months at The Studio 1:1 Sessions

• 1:1 Session 12 Month Membership (50 Credits) – 50 Credits to use over the course of 12 months at The Studio 1:1 Sessions

• Please note that purchasing a Membership does not guarantee a specific Class or 1:1 Sessions. Classes and 1:1 Sessions are not guaranteed until you make a booking. It is the client’s responsibility to book in advance to ensure use of credits. Bookings are subject to availability.

• The Pilates Collective Surrey reserves the right to change the validity of Memberships. This will not affect Memberships during their term but may affect the renewal payment. Fair warning will be given to clients in writing.

 

Monthly Memberships for Matwork Classes at Sunningdale Heath Golf Club (SHGC) and the Matwork Class Online

• Memberships are run on a monthly autorenewal, auto-enrol and auto-payment basis. When signing up to a Membership, the initial payment is taken immediately, subsequent payments are taken on the same date each subsequent month.

• Due to the specific nature of the classes, you are auto enrolled to the same class each week and there is no ability to swap.

• Memberships can be cancelled at any time via your Account Settings. However, please note they will run for the remainder of the Membership term.

• Memberships cannot be paused, transferred or extended.

 

Membership details are displayed on the Pricing page on the website and at time of purchase. They are also listed below:

• Monthly Matwork Membership - Sunningdale Heath Golf Club – Wednesday at 9.00am

• This Class is for Men Only. You are auto enrolled to the Wednesday at 9.00am class at SHGC each week.

• Monthly Matwork Membership - Sunningdale Heath Golf Club – Wednesday at 10.00am

• This Class is for Ladies Only. It is a no-flexion Class so suitable for those with Osteoporosis. You are auto enrolled to the Wednesday at 10.00am class at SHGC each week.

• Monthly Matwork Membership Online.

• The Monthly Membership for the Matwork Class Online entitles you to a recording of the Class each week.

 

Bookings, Refunds and Cancellations

• Bookings can be made up to 12 hours before the start time of a Class or Session.

• 1:1 Sessions, Reformer Classes and Matwork Classes in Chobham can be cancelled up to 24 hours before the scheduled start time and your Membership or Package will be recredited (subject to validity). Any cancellation made within 24 hours of the scheduled start time will still be charged.

• All cancellations must be made direct by the client via their account. Please note an email/message to The Studio or Teacher does not constitute a cancellation regardless of the time sent.

• Due to the nature of the Membership for the Matwork Classes at Sunningdale Heath Golf Club or Online, it is not possible to swap into another Class.

 

Your Contact Details

• ​The Pilates Collective Surrey will communicate with you via the email address you provide. It is your responsibility to ensure that your contact email is up to date. 

​

Participation Agreement, Health Declaration and Waiver

You will have consented to the below ahead of your first booking. A reminder of the details below:

1. Assumption of Inherent Risk

I acknowledge that Pilates is a form of physical exercise and carries inherent risks, including but not limited to muscle strain, joint sprain, falls, aggravation of pre-existing conditions and other physical injury. I understand that Classes and 1:1 Sessions using equipment (such as the Reformer, Cadillac or Spine Corrector) carry additional mechanical hazards, including pinch points, spring tension, carriage movement and strap slippage. I voluntarily choose to participate in Classes and/or 1:1 Sessions and accept the risks that are inherent in Pilates when it is properly taught and supervised.

2. Health Declaration

I confirm that, to the best of my knowledge, I am physically able to participate in Pilates Classes and 1:1 Sessions on the Mat and using the Pilates equipment. I have disclosed to the Teacher all relevant health conditions and injuries, including but not limited to heart conditions, high blood pressure, joint problems, osteoporosis and pregnancy, and I will tell my Teacher promptly if my health changes. Where I have a medical condition, an injury or recent surgery, or am pregnant, I confirm I have sought the advice of my doctor or other healthcare provider before commencing or returning to Pilates. I understand that Pilates Teachers are not medical professionals and cannot give medical advice.

3. Medical Emergency

In a medical emergency, I consent to Studio staff calling the emergency services on my behalf and sharing with them any health information I have disclosed.

4. Liability

Nothing in this agreement excludes or limits the liability of The Pilates Collective Surrey Limited for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded or limited by law, and nothing in it affects my statutory rights as a consumer. Subject to that, I agree that The Pilates Collective Surrey Limited, its owners, teachers and staff are not liable for: (a) injury or loss resulting from the inherent risks described in section 1; (b) injury or loss caused by my failure to follow instructions, to disclose relevant health information, or to comply with Studio policies; or (c) loss of or damage to my personal property, except where caused by the Studio's negligence. This section applies to Classes and 1:1 Sessions at The Studio, Chobham Community Centre and Sunningdale Heath Golf Club, and to online Classes.

5. Instruction Compliance

I agree to follow all instructions provided by the Teacher and understand that I am responsible for my own body and safety during a Class or 1:1 Session. I will only adjust equipment with my Teacher's guidance and permission, and I will listen to the orientation and safety precautions. I will notify my Teacher of any discomfort or pain during a Class or 1:1 Session.

6. Cancellation and Refund Policy

Classes or Sessions cancelled more than 24 hours in advance will be recredited to the relevant Membership or Package; cancellations made less than 24 hours before the start time receive no credit. There are no refunds for individual Classes, Memberships or Packages; Memberships and Packages are non-transferable and Packages are not extendable. Clients must cancel direct via their account. Full details are in the Terms & Conditions on the website. This policy does not affect my statutory cancellation and refund rights.

7. Studio Policies

I understand that for all Classes there is a strict cut-off for late arrivals of 5 minutes past the start time, after which no one will be admitted; this is for my safety and the enjoyment of other participants. For all Reformer Classes and 1:1 Sessions in The Studio I will wear grippy socks, for safety and hygiene, and clothing without back zips so as not to damage the equipment. I understand that if I do not follow these policies I will not be able to participate in that Class or 1:1 Session and no credit will be given.

8. Media Consent

I understand that from time to time I may be asked to consent to a Class or Session being photographed or filmed for promotional purposes (namely website and social media content). I will always be asked at the time, and I have the right to say no.

9. Agreement

I confirm that I am 18 or over, that I have read and understood this agreement, and that I sign it voluntarily. If any part of this agreement is found to be invalid, the rest remains in effect. This agreement is governed by the law of England and Wales.